At QuickFix IT, we strive to provide exceptional service and customer satisfaction.
1. Refund Policy
Refund requests must be made within 7 days of service completion or within 1 month of a physical item purchase.
We do not issue refunds for issues outside our control, including forgotten passwords, ignored instructions, or problems caused by third-party services.
If only part of a service was completed, a partial refund may be offered depending on the circumstances.
Software-related services are refundable only if the software is unfit for purpose or fails to function as described.
If you’re unhappy with a service, we will always offer a redo first before considering a refund.
A valid receipt or proof of purchase is required for all refund requests.
No refunds will be provided for user negligence, pre-existing hardware faults, or unauthorised modifications made after service.
Physical items must be returned in original condition with all packaging and accessories to qualify for a refund.
Approved refunds are processed within 3 business days using the same payment method unless otherwise agreed.
Refunds for digital or downloadable products are not available once the product has been accessed or downloaded.
2. Cancellation Policy
You can cancel an appointment at any time. We don’t charge cancellation fees, but the booking fee is non-refundable as it covers payment processing and business costs.
You can reschedule your appointment instead of cancelling, subject to availability.
Cancellations made within 1 hour of the appointment may incur a late cancellation fee unless there’s an emergency.
If we arrive at your location and you are absent or unreachable, it is treated as a no-show and the booking fee is forfeited.
3. Warranty & Service Guarantee
We provide a 30-day workmanship guarantee. If the same issue reappears due to our work, we fix it at no extra charge.
Hardware parts may include a separate manufacturer warranty. Warranty claims must be made directly with the manufacturer.
We are not responsible for issues caused by misuse, tampering, or third-party interventions after the service is completed.
4. Liability & Limitations
We take care with every job, but we are not liable for pre-existing faults, hidden defects, or unforeseen hardware failures uncovered during service.
You are responsible for backing up your data before service. We are not liable for data loss.
If a repair reveals deeper issues (for example, a failing hard drive), we will provide recommendations, but we are not responsible for failures that were not caused by our work.
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