We don't know you.

A VPN encrypts your connection and routes it through a secure tunnel. Your ISP, employer, or government cannot see what you do. Your IP is replaced with ours so sites see our address, not yours.

ISPs log what you visit. The UK forces providers to store a year of browsing history. Australia shares data with the rest of the Five Eyes alliance. Once traffic is stored, it is permanent. A VPN breaks that visibility.

No accounts. No trackers. No analytics. You buy a key and connect. We do not build user databases or upsell fake features that exist to collect data. Privacy is the product, not bait for a subscription trap.

No. A VPN hides your IP and traffic from networks you pass through. If you sign in to a service, that service still knows who you are. Use aliases where possible for companies that do not require KYC.

We do not use marketing gimmicks, fake discounts, or upsells. The common VPN model is surveillance disguised as security. Ours is simple: you pay for service, not with your data.

A VPN hides your traffic path and IP. It cannot erase data a site already has on you, stop cookies you accept, or make a logged-in account anonymous.

It often stops targeted throttling because your ISP cannot see what you are doing. It cannot bypass raw network congestion or hardware limits.

Yes. Using a VPN is legal in Australia. There are no laws prohibiting it.

You will receive a download link via email or Session. The link contains a zip file with one folder per device. Each folder holds a .conf file which is your VPN key. You import it into the WireGuard app on your device and you are connected.

No. Treat it like a car key and keep copies somewhere safe. We do not store or recover old keys. If you lose one, we can only issue a new key.

A key works on any operating system, but only one device at a time. If the same key is used on two devices at the same time, they will interfere with each other and knock each other offline. To use multiple devices at once, use separate keys.

Each plan includes up to five private keys. Each private key supports one device at a time. We issue two keys by default and provide the rest on request.

Yes. When your plan ends, your key stops connecting. No auto renewals or marketing emails. You buy more time only when you want it.

Save the .conf or bundle in at least two places you control, like an encrypted drive, an offline USB stick, or a password manager that supports file attachments.

Advanced users can, but small changes can break routing or remove protections. If you are unsure, ask us and we will provide a safe replacement or guide you.

Yes. DNS is forced through the tunnel and a killswitch stops traffic if the tunnel drops.

No. We do not record activity. We monitor server uptime and load without identifiers to keep things stable.

No. No analytics pixels, no third party marketing scripts, no resale.

We review any request. We do not store traffic logs or DNS records, so there is nothing meaningful to disclose. We follow the law where a server is hosted.

Yes. You can chain Tor and our VPN in either order. It can help privacy but may reduce speed.

Some clients support it. Our configs route everything by default because that is safest. We can advise if you want custom routes.

Not by default. We can enable it for specific use cases after discussing security tradeoffs.

Australia, Iceland, the United States, Singapore, and the Netherlands (Amsterdam). No logs, no traffic records, no DNS logs.

If a server goes offline, we move you to a healthy endpoint or issue a new key. If we cannot restore service quickly, we refund your payment.

No artificial caps or throttling. Your speed depends on your line, your device, and your proximity to the server. We never slow you down by policy.

Expect near-native speed on nearby servers. International hops add latency. If a server underperforms, we will move you.

Yes. We do not block torrenting or streaming. Streaming services still track accounts on their side.

Yes. Connecting to a server in another country will give you that country's IP, which unlocks region-restricted content. Results vary by service and region.

Windows uses our installer with your config bundled. Android and iOS use our apps. Linux uses the open source WireGuard client.

PayPal: fast and convenient but linked to your identity. We send keys separately to the invoice.

Crypto (NOWPayments): pay with 300+ cryptocurrencies including ETH and MetaMask-compatible tokens. No KYC required. MetaMask can be anonymous with good wallet hygiene.

Monero (XMR): fully private. No link to your name, wallet, or history.

Cash by mail: completely offline. Include a short note with your plan details and return contact. Keys are sent once received.

Keys are sent same-day once payment is confirmed. For crypto payments this includes waiting for on-chain confirmation. Cash by mail allows 3 to 5 business days. If you have not heard from us within 24 hours of payment confirming, contact us at hide@blackoutvpn.au or via Session.

Just pay again when you are ready. You are treated as a new customer each time and will receive a fresh set of keys. There are no accounts to log in to and nothing to manage.

Yes. Cash by mail works. Include your plan details and a way for us to deliver your keys. Nothing digital, no paper trail.

No refunds after a key is issued. If a server fails or a config is broken, we will reissue or refund.

Your key stops connecting. No auto renewals. No emails. If you want more time, you buy more time.

Yes. We support small teams and businesses. We can issue bundles of keys and handle simple billing. No analytics, no monitoring, just access.

Email hide@blackoutvpn.au or message us on Session. No forms. We respond directly and help restore keys or fix issues.

First check that another VPN is not already running on your device, this is the most common cause. If your internet works normally with the VPN off and you have tried basic troubleshooting, contact us at hide@blackoutvpn.au or via Session and we will sort it out.